BSM Views

Has ITIL become a commodity? The concept seems to have penetrated most IT departments, and has possibly reached critical mass in North America. There large numbers of practitioners exercising their craft and, at times, they seems to be tripping over each other for business. So supply seems high, this likely just means that adoption is going very well, and is most organizations are jumping on board. However, many of those organizations now want instant ITIL gratification, and are looking to adopt the success of others. Thinking about the Technology Adoption Cycle, it would seem that many companies talking ITIL these days are in the Late Majority Followers stage, trying to catch up with the rest of the pack.

In addition, there are now models on the market that enable this organizations adopt successful existing processes. As long at the organizations buy into the existing process, the model claim to take the ITIL implementation from multiple months of white boarding to mere weeks of practical configuration.

The observations are somewhat anecdotal, but if the ITIL practitioner supply is high, models are now in the market, and companies are looking for instant gratification, ITIL may now be a commodity.

Not long ago I came across a sexy little CI Viewer that I want to share. The company, Blue Line Graphics of Houston Texas, has one product in production, the CMDB Analyzer, and another in development. The CMDB Analyzer on first look, seems to be a well designed, adaptable front end for the Atrium CMDB. The integration was straight forward, and accomplished in minutes. The CMDB Analyzer comes with necessary features like launch in context feature and data export.

Blue Lines Graphics CMDB Analyser.

Blue Line Graphics’s other product, The CMDB Workshop, is still in development, but looks destined to increase capability with new functional like data model creation.