Aug 07
70 percent of incidents are reported by users before IT knows what’s going on. It doesn’t have to be this way. Organizations are often plagued with multiple monitoring systems generating too many events, and too much noise to deal with effectively. Critical events get missed in the mess, and don’t recieve the priority they deserve. Recently I came across a great demonstration of getting proactive with infrastructure events. On BMC TV, check out the Service Assurance Demo with Ron Coleman. This is a tight, well organized demo that shows how to get effective and automated with infrastructure issues for fast effective response.
