BSM Views

At 4 years old, Business Service Management is now embraced as an industry standard. There many organizations making great strides with ITSM, CMDB’s and BSM. Here are a collection of examples where efforts are paying off.

The Financial Benefits of Aligning IT

“….average annual revenue growth versus for their industry group; average annual earnings per share growth versus for their industry group; 6% higher earnings before interest, taxes, depreciation and amortization (EBITDA) margins than those delivered by their industry group; 4% average higher return on equity; 8% average higher return on assets; and 14% greater return on investment”.
Source: Aligning IT and Business. By John McCormick

Success with the CMDB
As CMDB’s become more prevelant, real benefits are starting to be realized.